After placing an order, the product will be shipped from Germany or Poland.

We use DPD, DHL to send the parcels.

We will send the package that day if you place your order before 10 am. After 10am the parcel will be dispatched the next day. On weekdays, we will update the tracking number within 24 hours. On weekends we will update the tracking number on the following Monday.

For customers in the EU, the product will usually be delivered to you within 4 to 5 days after placing the order.

Within 14 days from the date of purchase, if the customer does not like our bicycle or the bicycle has a malfunction caused by non-human factors, please contact us and our store will refund the money, and the courier fee incurred by the return will be borne by our store.

Our store will hold some promotional activities from time to time. During the activities, we will randomly give some exquisite gifts to customers who purchase our products.

Before You ride, We strongly recommend you read our E-BIKE User Manual for your safety.

Sorry that only one coupon can be used on one order, we do not support stacking coupons. Thanks for your understanding.

The life of a bicycle has a lot to do with how it is used. Usually, in daily life, our bicycles can be used normally for 4 to 5 years.

Warranty Information

No, you do not need a driver's license to ride an electric bike. Please read the safety instructions included in the express package carefully to ensure your safety.

We recommended you to take off the battery. Otherwise, you can clean the E-bike as the normal bike.